The only award in Chinese mainland! Henan Airport Group wins Service Excellence Award in Asia-Pacific

Henan Daily

Zhengzhou: This month, at the awards ceremony of the Super Terminal Expo held at the Asia World-Expo in Hong Kong, Henan Airport Group was honored with the Service Excellence Award for Asia-Pacific Airports, becoming the only airport of Chinese mainland to receive this recognition.

Thanks to years of continuous efforts, Zhengzhou airport, operated by Henan Airport Group, has made impressive results in service quality. These improvements include a 20% increase in security screening efficiency and a 25% reduction in queue times. The airport also enhanced transfer services, allowing 35 passengers and 55 pieces of luggage to be completed in just 20 minutes. Additionally, the time for passengers to reach the farthest boarding gate via shuttle has been cut from 19 minutes to 7. To address common concerns such as damaged luggage and overnight rest, the airport has implemented measures such as adding buffer mats and padded barriers at the baggage carousels, greatly reducing luggage damage. Moreover, Zhengzhou airport has set up 2 free temporary rest areas equipped with reclining chairs, blankets, phone charging stations, and other amenities, providing space for over 200 passengers.

In the construction of an international air cargo hub, Henan Airport Group has focused on developing the Air Silk Road, gradually nurturing 6 core strengths: extensive network coverage, efficient customs clearance, comprehensive facilities, efficient operations, coordinated collection and distribution systems, and leadership in smart logistics and innovative models. The group has established a hub route network spanning the three major economic zones of Europe, America, and Asia, connecting key global economies. With its annual cargo volume consistently ranking 6th in China and securing a place among the world’s top 40 cargo airports, Henan Airport Group has also launched 19 new domestic and international cargo routes this year, further advancing the hub’s development potential.