Henan’s inbound mail services go mobile with one-stop platform trial

Henan Daily

Zhengzhou: “The online system allows users to complete various operations, such as supplementary declarations and tax payments. Once the customs review is approved, tax payment can be processed online, all without any fees.” On January 6, Mr. Tian, the recipient of an international mail item, completed the process with the remote directions from officers at Zhengzhou Post Office Customs, by using the one-stop platform for inbound and outbound mail services. “It’s much more convenient than handling it at the counter or through an agent,” Mr. Tian said.

On January 1, the one-stop platform for inbound and outbound mail services began its trial operation, with Zhengzhou and five other places nationwide as pilot sites. The platform aims to streamline the handling of inbound international mail, providing integrated services and a one-stop solution to meet the needs of public, and eliminating the unnecessary business procedures.

“The functions are now available on six platforms, including the ‘Single Window’ for international trade and ‘Internet + Customs’, and users can log in through any of these portals for full services, including mail inquiries, supplementary declarations, tax payments, tax refunds, and return shipment applications,” said Wang Lei, head of the General Affairs Department at Zhengzhou Post Office Customs. Previously, when handling inbound mail services, users had to submit supplementary declaration materials to the business side, which would then forward them to customs for review. After the trial operation of the inbound and outbound mail one-stop platform, the intermediate steps were eliminated, enabling direct communication between the sender and customs, while saving a 30-yuan supplementary declaration agency fee.

Since the platform’s debut, as of 12:00 noonon January 6, Zhengzhou Post Office Customs has processed 200 supplementary declarations for inbound mail.

In recent years, Henan has consistently deepened mail supervision reforms, continually improving the efficiency of customs clearance for inbound and outbound mail. In 2024, Zhengzhou Post Office Customs supervised a total of 5.609 million inbound and outbound mail items, marking an 8.4% year-on-year increase. Among them, 4.3 million were outbound mail items, reflecting a 14.5% year-on-year growth. “This time, Zhengzhou was selected as a pilot site for the trial operation of the one-stop platform for inbound and outbound mail services, making it possible to handle all mail-related procedures online, which has further enhanced the efficiency and convenience of inbound and outbound mail customs clearance,” said an official from Zhengzhou Customs. (Chinese source: Henan Daily Reporter: Wang Ge Translator: Yang Jiaxin Proofreader: Jiao Dan and Zhao Hanqing)